Top-Rated Heating, Cooling in Lexington, KY

# Plumbing Service Report: Water Leak Investigation ## Service Summary Responded to bathroom flooding complaint in 106-year-old residence. Conducted thorough inspection of toilet assembly and surrounding plumbing fixtures to identify source of water leak. ## Work Performed Upon arrival, performed visual inspection of bathroom to assess flooding conditions and locate water source. Examined toilet assembly as primary suspect given proximity to reported flooding area. Removed toilet tank lid to inspect internal flush mechanism components including fill valve, flush valve assembly, and flapper mechanism. Verified water level in tank was within normal operating parameters. Inspected tank-to-bowl connection for signs of leakage, corrosion, or deterioration common in older installations. Examined toilet bowl for cracks, hairline fractures, or porcelain damage that could allow water seepage onto bathroom floor. Checked wax ring seal integrity at toilet base connection to drain flange. In

# Sump Pump Discharge Line Relocation and Drainage System Modification Successfully completed comprehensive sump pump discharge system reconfiguration per water intrusion specialist recommendations. Disconnected and removed main sump pump and backup pump discharge lines from the main sewer line to prevent potential backflow issues and code violations. Installed new 3-inch PVC discharge piping system, trenching approximately 3 feet deep through the property to the backyard, ensuring proper code compliance by utilizing rigid PVC pipe rather than corrugated material. The discharge lines were run to daylight termination point adjacent to the right side fence line, providing proper drainage away from the foundation. Modified interior plumbing configuration by installing a new washing machine drain connection to the existing cast iron sewer line, redirecting the washer discharge from the sump pit to the main drainage system. This modification prevents unnecessary water volume from enteri

# Service Completion Summary Responded to service call for 11-year-old Bryant system not cooling to set temperature. Upon arrival, verified system was running but delivering inadequate cooling with air temperature well above thermostat setpoint. Performed diagnostic evaluation of cooling system components. Inspected condenser unit manufacturer label and specifications to confirm equipment model and operating parameters. Connected manifold gauge set to service ports and measured refrigerant pressures on both high and low sides of the system. Pressure readings indicated system was operating outside normal parameters, consistent with customer's reported symptoms of insufficient cooling capacity. Evaluated internal components including evaporator coil area, condensate pan, electrical connections, and refrigerant line sets. Checked for proper airflow, examined wire connections for integrity, and inspected copper tubing and brass fittings for signs of refrigerant leaks or restrictions. As

# Plumbing Service Callback Summary Responded to callback for persistent water pooling following initial leak repair completed on 3/10. Conducted thorough re-inspection of previously serviced area and identified additional leak source that was not addressed during original visit. Located compromised copper piping section exhibiting significant corrosion and oxidation at threaded connections. Accessed concealed plumbing behind wall by creating inspection openings in drywall to expose wooden framing and trace leak pathway. Removed and replaced corroded copper pipe section with new fittings to eliminate leak source. Performed pressure test to verify repair integrity and confirm no additional leaks present in system. Issue resolved; customer advised water pooling should cease.

# Service Report: No Heat Call - Heat Pump System Responded to no heat call on 10+ year old heat pump system with blank thermostat and complete system shutdown. Upon arrival, found unit located in garage with no power to system. Performed diagnostic evaluation of electrical components and wiring connections. Inspection revealed failed terminal block connections at equipment junction with evidence of thermal degradation and oxidation on brass terminal screws. Multiple wire connections showed signs of overheating and poor contact, resulting in complete loss of power to control circuit and thermostat. Red wire connection and associated terminals displayed significant tarnishing consistent with age-related deterioration and electrical resistance buildup. Addressed compromised electrical connections at terminal block, cleaned corroded terminals, and restored proper wire terminations to manufacturer specifications. Verified voltage supply to unit and confirmed restoration of power to ther

# HVAC Maintenance - Club Single Service Report Completed spring air conditioning tune-up on residential cooling system as requested. Upon arrival, confirmed system was operating properly with no reported issues. Updated customer contact information in service records. Performed comprehensive preventive maintenance inspection of air conditioning unit. Accessed air handler compartment and verified air filter condition - found filter to be in acceptable condition with adequate airflow. Documented system configuration including yellow flexible gas line connection and proper ductwork installation. Utilized digital clamp thermometer to measure and verify temperature differentials across the system, confirming proper refrigerant charge and heat exchange performance. All temperature readings fell within manufacturer specifications for optimal cooling efficiency. Conducted standard seasonal maintenance checklist including visual inspection of all accessible components, verification of prope

# HVAC Maintenance - Club Single Service Report Performed comprehensive Care Plan tune-up service on heat pump and air handler system located in attic space. Conducted thorough diagnostic testing using professional-grade instruments including digital infrared thermometer for temperature differential measurements and multimeter for electrical system verification. Inspected and tested compressor protection device (5-2-1 Compressor Saver SPD150) to ensure proper voltage regulation and hard start capabilities for 208/230V system. All electrical connections, control components, and safety devices verified operational within manufacturer specifications. System operating efficiently with no deficiencies noted at time of service completion.

# HVAC Maintenance - Club Single Service Report Completed comprehensive Care Plan tune-up service on geothermal and split system with humidifier located in basement and attic areas. Performed detailed inspection of geothermal heat pump control panel, verifying proper operation of ComfortAlert diagnostic module, checking all wire connections at terminal blocks, and examining control board functionality. Inspected dual GEOLINK circulator pumps mounted on hydronic loop system, confirming both Grundfos units operating within specifications and PVC piping connections secure. Replaced air filters per maintenance plan specifications: 28x30x2 and 16x25x4 filters installed at designated locations. All system components tested and found operating normally with no issues identified.

# HVAC Service Call Back Summary Returned to site for diagnostic follow-up on HVAC system issue. Documented current thermostat and humidistat configuration with photos showing Honeywell programmable thermostat and Carrier humidistat installation. Unit requires retrieval of historical fault code data using Aid Tool to determine root cause of system malfunction. Office scheduled to contact property for follow-up appointment on Monday to complete diagnostic analysis and recommend necessary repairs.

# HVAC Maintenance - Club Single Service Summary Completed scheduled care plan tune-up service on air conditioning system with gas furnace. Customer provided their own air filter for replacement during maintenance visit. ## Service Performed Conducted comprehensive preventive maintenance inspection and tune-up on residential HVAC system. Performed visual inspection of gas furnace burner assembly, confirming proper ignition and flame characteristics with blue flame pattern visible across all burner ports. Verified gas valve operation and electrical connections to heating components. Inspected heat exchanger housing and blower assembly for proper condition. Evaluated REME-HALO air purification system previously installed on ductwork in July 2022. Confirmed unit remains properly mounted and operational with power supply connected. Noted UV light caution labeling present on equipment. Inspected ductwork condition and air purification device integration with HVAC system. Replaced air f

# HVAC Maintenance Service Report Completed Gold Level prepaid maintenance service on a single-system home with equipment located in crawlspace. Performed comprehensive system inspection and documentation of evaporator coil assembly and thermostat diagnostics. ## Work Performed Accessed crawlspace HVAC system and conducted thorough visual inspection of evaporator coil unit. Examined heat exchanger assembly featuring parallel metallic fins within black metal housing. Coil showed normal operational wear with minor dust accumulation on fin surfaces. Verified insulation panel integrity at coil assembly junction—white foam insulation properly positioned against unit housing with no visible gaps or deterioration. Reviewed Carrier Infinity Touch thermostat system diagnostics and event history. Documented two significant system alerts from event log: 1. **P10 Excessive Static Pressure Error** - Recorded 127 consecutive occurrences as of January 23, 2025 at 6:36 AM. This indicates restrict

# Generator Maintenance Service Summary Completed full preventive maintenance service on two Generac 24KW air-cooled generators with associated automatic transfer switches (Gen-1 and Gen-2). This was the first maintenance performed on these units since original installation by another contractor. ## Work Performed Conducted comprehensive maintenance procedures on both generator units including inspection of all major components, fluid level checks, filter services, and operational testing. Verified proper function of Evolution 2.0 control panels on both units, confirming display readings and control button operations. Run hour meter on inspected unit showed 12.5 hours of operation. Inspected and documented condition of both automatic transfer switch panels. Verified integrity of all electrical connections including utility source connections, load circuits, and grounding conductors. Examined terminal blocks, contactors, control modules, and associated wiring for proper installation

# HVAC Maintenance - Club Single Service Report Performed comprehensive care plan tune-up on heat pump and air handler system located in attic space. Conducted thorough inspection of evaporator coil assembly, noting accumulated dust and debris on aluminum fins and heating element coils. Documented system condition with detailed photographic evidence showing operational heating elements with multiple rows of metallic coils and evaporator coil with densely packed fins. Verified electrical connections and wiring at unit, observing proper terminations at connectors. System components showed normal operational wear with visible dust accumulation on heat exchanger surfaces, indicating need for routine maintenance cycle completion.

# HVAC Install Warranty Completion Summary Completed final installation phase of residential HVAC system by installing all registers and grilles throughout the main living areas and garage. Performed comprehensive operational testing of both systems to verify proper airflow, temperature control, and equipment functionality. All supply and return vents are properly mounted and secured, with systems confirmed to be operating within manufacturer specifications.

# Service Summary Completed comprehensive 60-point inspection and tankless water heater maintenance service, including system flush and performance evaluation. # Work Performed Performed complete tankless water heater maintenance protocol, including descaling flush to remove mineral buildup and ensure optimal heat exchanger efficiency. Conducted thorough 60-point inspection of all plumbing systems and components throughout the property. Inspected kitchen plumbing infrastructure, including garbage disposal unit and drainage system. Verified proper installation and operation of Badger brand disposal unit with secure mounting ring and electrical connections. Examined P-trap configuration and PVC drainage piping for proper slope, secure connections, and absence of leaks. Confirmed appropriate venting and drain functionality. Evaluated HVAC system components as part of comprehensive inspection. Assessed refrigerant lines, service connections, and system pressures using manifold gauges.

# Service Report: HVAC No Cool Diagnosis Responded to service call for heat pump system blowing room temperature air with no cooling for several days. Customer provided remote access to property. Upon arrival, located air handler in attic space and conducted system inspection. Documented existing installation including ductwork, insulation, and mechanical components. Examined refrigerant lines, electrical connections, and system controls. Inspected condensing unit components and noted visible corrosion and rust staining on motor housing and mounting points. Observed deteriorated condition of electrical connections and wiring harnesses. Refrigerant piping showed signs of age and wear. System components displayed accumulation of dirt and oxidation consistent with lack of preventive maintenance. Photographed equipment conditions for documentation purposes. Based on visual inspection findings, system requires comprehensive diagnostic testing to determine specific component failure ca

# Service Report Completed routine maintenance service on residential Generac standby generator system. Performed comprehensive inspection of unit including visual assessment of all external components, connections, and hardware. Verified proper installation of all hoses, fittings, and mechanical assemblies. Unit found to be in good operational condition with no visible damage or deterioration noted during inspection.

# HVAC Maintenance - Club Trio Service Report Completed comprehensive spring maintenance service on four-unit system consisting of two heat pumps and two ductless mini-split air conditioners, all approximately five years old. Performed full tune-up procedures on all equipment including inspection of refrigerant levels, electrical connections, condensate drainage, and airflow measurements. Verified system operation through Bryant Evolution Connex thermostat, confirming proper indoor airflow at 1155 CFM, blower motor speed at 1041 RPM, and static pressure reading of 0.71 inches water column. Conducted temperature diagnostics on supply ductwork, recording 82.5°F at measurement point to verify proper heat distribution. All equipment operating within manufacturer specifications with no deficiencies noted. Customer enrolled in care package program with steam humidifier excluded from coverage as previously agreed. System ready for cooling season with all units functioning properly.

# HVAC Maintenance - Club Single Service Report Completed comprehensive care plan tune-up service on residential gas furnace and air conditioning system located in laundry room of two-story townhome. Performed standard maintenance procedures including system inspection, cleaning, and filter replacement with new 16x20x1 filter. Conducted thorough examination of outdoor condensing unit positioned against exterior brick wall. Unit displayed normal operational wear with accumulated dirt and debris on heat exchanger coils and fin surfaces. Inspected dual blower fan assembly, motor housing, and electrical conduit connections at top of cabinet. Assessed overall condition of metal cabinet exterior showing typical weathering from outdoor exposure. Performed detailed inspection of electrical components including contactor relay assembly. Examined all terminal connections, verified secure mounting of Phillips head screws, and inspected condition of control wiring including orange, yellow, pink

# HVAC Maintenance - Club Duo Service Report Performed comprehensive preventive maintenance tune-ups on two HVAC systems: heat pump and air handler units, both approximately 20 years old, located in attic and basement installations. Conducted thorough inspections of both units, documenting equipment condition and operational status. **Attic Unit Inspection:** Inspected heat pump components and associated ductwork. Documented significant corrosion and deterioration on metal ductwork surfaces, including extensive white mineral deposits and powdery buildup indicating prolonged condensation exposure. Noted advanced rust formation on surrounding metal components and copper refrigerant lines showing oxidation. Assessed structural integrity of ductwork connections and mounting hardware in confined attic space. **Basement Unit Inspection:** Examined air handler assembly and mechanical components. Documented severe corrosion on circular mounting flange and connection points, with heavy orang